Interview with Keith and Kim Pustover
At Baumann & DeGroot Heating and Cooling, we’re proud to have built long-term relationships with customers who trust us for HVAC excellence year after year to keep their homes comfortable. One such couple is Keith and Kim Pustover, who have been working with Baumann & DeGroot for an incredible 26 years. We recently had the pleasure of speaking with them about their experience and why they’ve remained loyal customers for over two decades.
Finding HVAC Excellence in Baumann & DeGroot
Keith and Kim first heard about Baumann & DeGroot when they moved to Holland, Michigan, 26 years ago. Their neighbors recommended the company, and it wasn’t long before the Pustovers decided to give Baumann & DeGroot a try. Little did they know, this was the beginning of a long-lasting relationship.
“When we moved to Holland, we didn’t know who to call for HVAC services,” said Keith. “But our neighbors spoke highly of Baumann & DeGroot, and after our first experience with them, we knew we’d found our go-to company.”
One of the key reasons the Pustovers have remained loyal customers is Baumann & DeGroot’s focus on preventive maintenance. By regularly servicing their heating and cooling systems, Keith and Kim have been able to extend the life of their equipment and avoid costly breakdowns.
“Preventive maintenance has been a game-changer for us,” said Kim. “Baumann & DeGroot helps us stay ahead of any issues, which means our systems last longer and we don’t have to worry about unexpected problems. They really take the stress out of maintaining our home’s comfort.”
Another aspect of Baumann & DeGroot’s service that stands out to the Pustovers is the expertise and professionalism of the technicians. According to Keith and Kim, the technicians are always knowledgeable, efficient, and, most importantly, willing to take the time to explain their work and answer any questions.
“The technicians have always been great,” Keith said. “They don’t just come in, do their job, and leave. They actually explain what they’re doing, why they’re doing it, and make sure we understand how everything works. That kind of personal touch goes a long way in building trust.”
Kim added, “It’s nice to know that if we ever have any questions, the technicians are happy to answer them. We never feel like we’re in the dark about what’s going on with our systems.”
For the Pustovers, another important factor in their long-term loyalty to Baumann & DeGroot is the company’s honest, straightforward approach to quotes and sales. They’ve never felt pressured into buying unnecessary equipment or services, and they appreciate the fair pricing they’ve received over the years.
“They’ve always been upfront with us about pricing,” said Kim. “When we need a repair or a replacement, we know we’re getting an honest quote, and we never feel like we’re being pushed into something we don’t need. That’s rare to find, and it’s one of the reasons we’ve stayed with Baumann & DeGroot for so long.”
A Company They Can Count On
At the end of the day, what keeps Keith and Kim coming back to Baumann & DeGroot is the peace of mind that comes from knowing they can count on the company for HVAC excellence. Whether it’s routine maintenance or a major installation, the Pustovers know they’re in good hands.
“Over the years, Baumann & DeGroot has become more than just our HVAC service provider – they’re like family,” Keith said. “We know we can count on them to keep our home comfortable, and that’s priceless.”
Keith and Kim Pustover’s 26-year relationship with Baumann & DeGroot is a testament to our commitment to providing exceptional service and building long-term relationships with our customers. We’re proud to have earned their trust and look forward to continuing to keep their home comfortable for many years to come.
If you’re looking for a heating and cooling company that puts honesty, expertise, and customer satisfaction first, Baumann & DeGroot is here for you.
Need HVAC service or a new system? Contact us today at (616)396-4328 or schedule online.
