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EXCELLENTTrustindex verifies that the original source of the review is Google. Just had furnace replaced and are very impressed with Mark and Joe from start and extra service to finish. Professional, clean and attentive. Highly recommendPosted onTrustindex verifies that the original source of the review is Google. This company did not finish the project I hired them for. They wanted payment prior to completing the work which is unacceptable. They did not appear to be financially solvent as they expected me to pay for furnace parts prior to them performing the repair. Very difficult to work with and unprofessionalPosted onTrustindex verifies that the original source of the review is Google. The team that diagnosed and replaced my furnace were professional, polite and worked quickly. They installed the furnace faster than anticipated (next day) being cognizant of the cold temperatures and getting my house back up and running. I would, will and have recommended them to anyone in need of service in the future.Posted onTrustindex verifies that the original source of the review is Google. We just recently had both our furnace and AC units replaced and were very happy with the service. The technicians who did the work were very professional and did a very clean job. Can hardly tell that a replacement was done. Would highly recommend Baumann and DeGroot to others.Posted onTrustindex verifies that the original source of the review is Google. I’ve thought long and hard about posting this, and with this cold spell bringing back memories, I feel it’s time to share my experience. In the fall of 2024, I hired Baumann & DeGroot for a furnace tune-up. When I scheduled the appointment, I clearly explained that toward the end of the previous winter my rollout switch had been tripping, and I strongly suspected a failing heat exchanger. I had seen flame disturbance when the blower kicked on and knew something wasn’t right. I also knew my heat exchanger had a lifetime warranty, which is why I wanted it checked before winter. I was told the regular tune-up schedule was full, but I could be seen sooner on an emergency schedule for a higher cost. I agreed because I wanted peace of mind before winter. They came out the same day and told me the issue was just the gas valve needing cleaning and adjustment. They completed the “fall tune-up” at the higher rate, which I had no issue paying. I trusted their judgment as professionals. During that initial visit, the technician recorded video of the flame. Looking back, I believe flame disturbance was visible in that video. After the later failure, the owner even commented that this should not have been missed. I understand mistakes happen — I work in the automotive field and have made them myself. When I do, I own them and make it right. About two months later, during a cold spell, my furnace had a major failure. The heat exchanger failed, causing flame rollout that led to melted wiring, blower damage, and multiple sensor failures. The rollout sensor didn’t catch it in time, and there was significant damage. I called again for emergency service. They came out and confirmed the heat exchanger failure. This happened late on a Friday. I called one of the owners and calmly explained my frustration — especially since I had raised this concern months earlier and there was documentation of flame disturbance. To his credit, he worked hard that night to find a replacement and sent multiple techs out to get me back up and running. I was very grateful and even gave the techs gift sets as a thank-you. At that point, I felt I had given them every opportunity to make things right — and initially, I thought they had. I was told I would be contacted on Monday to follow up. That never happened. I’ll admit I should have followed up myself and checked my email more closely — that part is on me. However, not receiving a call made me believe the owner was handling things and was going to make it right. About a month later, I received a call saying I had an unpaid invoice of around $1,000. This was the first time I was made aware of the balance. There was no prior conversation about what I would be charged, no explanation, and no discussion of accountability given the circumstances. Had the heat exchanger been addressed originally, this likely would have been a few hundred dollars in labor under warranty instead of a much larger repair. I sat on the bill for a few days, trying to approach it with a clear head. In the end, I paid it without arguing. In April 2025, I reached out to share my concerns about how the situation was handled and never received a response. To be fair: • The emergency response was solid. • The technicians were professional and hardworking. • They did get my heat restored quickly. But I’m disappointed that my original concern wasn’t taken seriously, that documented warning signs were missed, that communication dropped off, and that I was left with a large bill without any real discussion. Mistakes happen. I understand that. What matters is how they’re handled afterward. In my line of work, when I make a mistake, I own it and absorb it. I was hoping for the same level of accountability here. I take responsibility for not following up more aggressively, but I also expected better communication and transparency given the situation. I’m sharing this so others can make informed decisions and to encourage better follow-through and customer communication in the future.Posted onTrustindex verifies that the original source of the review is Google. Extremely happy with the service we received from Travis at Baumann and Degroot! He responded in a timely manner, was very professional, and was able to address our problem quickly. I would recommend Travis and the team at B&D to anyone!!Posted onTrustindex verifies that the original source of the review is Google. Furnace went out on 12/23 I made the call and received a call back and they were at my home on Christmas eve. They were professional and polite. Answered every question we had. I will definitely use them again when and if neededPosted onTrustindex verifies that the original source of the review is Google. Baumann and DeGroot was friendly, reliable, efficient, and beat our expectations. I’d like to publicly thank Edwin. He diagnosed our problem quick, found the part in his van, installed it, and gave us heat, all within 30 minutes or less. The best part: he didn’t try to sell us a new furnace or give us the run around like some of the other companies. Our HVAC business is now Baumann and DeGroot’s. Nice work! Thanks Edwin and the friendly staff who pick the phone up and schedule appointments. This is how business is done!Posted onTrustindex verifies that the original source of the review is Google. It's warm in here again! The technician that arrived was courteous to me and the property, even removing shoes at the door! Most importantly, he knew the business and was precise and efficient. Parts are not that expensive but the technician's knowledge labor and time make the job pricey so expect that. A job well done!Posted onTrustindex verifies that the original source of the review is Google. This morning, I woke up to ice cold water bubbling out of the top of my hot water tank! I searched on the Internet for local service providers. Baumann & Degroot answered my 7:30 AM emergency call on the second ring. It was great to speak to a real person instead of going through AI prompts, which were used by other companies. Incredibly, they were able to schedule me for the same day to replace my water heater. Connor and Porter for professional, diligent, and took their boots off every time they entered my house. This was much appreciated because I have a very light colored carpeting. The process was very smooth, and they communicated with me throughout the installation process. The finished product looks great and they cleaned up after themselves very well. It’s like it never even happened except now I have a brand new Bradford White 50 gallon natural gas water heater and of course hot water!Load more
Straight from the Source
Meet Betsy
Betsy York has trusted Baumann & DeGroot for over six years and couldn’t be happier with their service. Recently, when she needed a new heating system, Chad from Baumann & DeGroot guided her through the options, making the process easy.
Meet Kim and Keith
Keith and Kim Pustover have trusted Baumann & DeGroot for over 26 years.
From preventive maintenance to system replacements, they appreciate the knowledgeable technicians, fair pricing, and honest service they receive.
Additional Reviews & Testimonials
Britney C
“Very professional staff, and a clear quoting process that makes me feel like I know what I’m going to get. I especially appreciated how someone answered my more in depth questions. I left a message for Josh with my question, and he got back to me within 24 hours. He freely talked through the problem with me and offered a great solution that I hadn’t considered before, and that seemed to explain my furnace symptoms. Thank you very much!”
Amber G
“Thank you so much Zane! He is the best… Made it out to the house on an emergency call and fixed the a.c. super quick.”
Rich Wahmhoff
“Our entire process with Baumann & DeGroot was great. This past winter they serviced our aging furnace and got it working. We then asked for a quote for a new furnace, ac, and water heater. They responded quickly and professionally, and we decided to replace them all. They answered our many questions, installation went very smooth, and they even submitted all the various rebates for us. Thanks goes out to the entire team! I highly recommend them!”
John Hann
“Chad gave us a proposal the morning after looking at our 1930s gravity fed furnace. They worked with us to customize the installation of a new furnace, custom duct work, central air, and a mini split unit for an attic bedroom. The team was friendly, responsive, and professional at every step of the process. We are thrilled with the results. They exceeded our expectations!”
Roxann Visser
“I called when our furnace died and within an hour someone arrived to take a look. After reviewing the issue we decided a replacement was necessary and scheduled the new one to be installed. Since this was a Friday and the install would happen on the following Monday, they went above and beyond by showing back up to my house an hour later with space heaters for every member of my family. It made a huge difference to us! So grateful for their promptness, courtesy, and would recommend Baumann & DeGroot to anyone in need of heating and cooling service.”
Makenna Kristine
“Baumann and DeGroot did an amazing job helping my parents with their new air conditioning. They have been non stop raving about how effortless the process was and how helpful Kim and the installation technicians were. We’ve used Baumann and DeGroot for 20+ years and would never consider using anyone else! Thank you, Baumann and DeGroot!”
Lori B
“We just had a new Furnace & Air conditioner installed yesterday by them. Our furnace had gone down on Saturday, we ordered on Monday & they installed a new one promptly Tuesday morning. Could not have asked for a more polite crew. I would
recommend them very highly!!”
Abby Snellink
“We just got our completely new central a/c system installed yesterday & my husband and I are very happy with their company. They completed the install in the time they estimated, as well as respected our home while they worked. They took their shoes off and even laid a tarp down to cover our new floors. They were very friendly & communicated well when they needed to quickly go and grab a couple parts from the store to complete the job. We are looking forward to using our new system this summer!”
