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EXCELLENTTrustindex verifies that the original source of the review is Google. Had a water heater liner ran and a chimney cap fabricated through these guys, and they did amazing. Customer service and scheduling was friendly, simple, and quick as well.Posted onTrustindex verifies that the original source of the review is Google. Starting with the quoting process and up to and through the installation, we had a really good experience. Prices quoted were reasonable with many different options. Questions I had were answered quickly and honestly. Install was scheduled for 2 days and was completed in one. Installers were very friendly and were very careful with my property and did a great job cleaning up when the job was finished. I wouldn't hesitate to recommend Baumann and DeGroot for anyone needing help with their Heating and Cooling.Posted onTrustindex verifies that the original source of the review is Google. My current system was over 30 years old and finally started to fail. A couple of techs got me back in business right away, but only lasted a day before another system failure. Chad quickly provided a number of options with quotes. After having a conversation, and choosing a replacement; Chad shuffled some guys around and had a new furnace by mid afternoon the next day. Had great service by: Edwin, Dave, Connor, Dan, Corbin and Elijah. Thanks Team!Posted onTrustindex verifies that the original source of the review is Google. The biggest compliment you can give a company is repeat business. B&D recently completed a full HVAC replacement for my house renovation. This was the fourth time I have used them and couldn’t be more satisfied. Alex and his team were very knowledgeable, professional and responsive to my needs and questions. Their follow up service is 5 stars and they went the extra mile to make sure I was happy. I would not hesitate to recommend their services.Posted onTrustindex verifies that the original source of the review is Google. Just had furnace replaced and are very impressed with Mark and Joe from start and extra service to finish. Professional, clean and attentive. Highly recommendPosted onTrustindex verifies that the original source of the review is Google. When my furnace called time-out (twice) at the end of the coldest January we've seen in a while, I needed honest reliable (and speedy) service to get things running again. The fact I was able to get a hold of actual people at some very early morning hours did wonders to calm my worries and I would recommend Baumann & DeGroot to anyone, whether they too are in a pinch or looking forward to changing seasons. Definitely a return customer when I have to replace either side of my home's HVAC.Posted onTrustindex verifies that the original source of the review is Google. This company did not finish the project I hired them for. They wanted payment prior to completing the work which is unacceptable. They did not appear to be financially solvent as they expected me to pay for furnace parts prior to them performing the repair. Very difficult to work with and unprofessionalPosted onTrustindex verifies that the original source of the review is Google. The team that diagnosed and replaced my furnace were professional, polite and worked quickly. They installed the furnace faster than anticipated (next day) being cognizant of the cold temperatures and getting my house back up and running. I would, will and have recommended them to anyone in need of service in the future.Posted onTrustindex verifies that the original source of the review is Google. We just recently had both our furnace and AC units replaced and were very happy with the service. The technicians who did the work were very professional and did a very clean job. Can hardly tell that a replacement was done. Would highly recommend Baumann and DeGroot to others.Posted onTrustindex verifies that the original source of the review is Google. I’ve thought long and hard about posting this, and with this cold spell bringing back memories, I feel it’s time to share my experience. In the fall of 2024, I hired Baumann & DeGroot for a furnace tune-up. When I scheduled the appointment, I clearly explained that toward the end of the previous winter my rollout switch had been tripping, and I strongly suspected a failing heat exchanger. I had seen flame disturbance when the blower kicked on and knew something wasn’t right. I also knew my heat exchanger had a lifetime warranty, which is why I wanted it checked before winter. I was told the regular tune-up schedule was full, but I could be seen sooner on an emergency schedule for a higher cost. I agreed because I wanted peace of mind before winter. They came out the same day and told me the issue was just the gas valve needing cleaning and adjustment. They completed the “fall tune-up” at the higher rate, which I had no issue paying. I trusted their judgment as professionals. During that initial visit, the technician recorded video of the flame. Looking back, I believe flame disturbance was visible in that video. After the later failure, the owner even commented that this should not have been missed. I understand mistakes happen — I work in the automotive field and have made them myself. When I do, I own them and make it right. About two months later, during a cold spell, my furnace had a major failure. The heat exchanger failed, causing flame rollout that led to melted wiring, blower damage, and multiple sensor failures. The rollout sensor didn’t catch it in time, and there was significant damage. I called again for emergency service. They came out and confirmed the heat exchanger failure. This happened late on a Friday. I called one of the owners and calmly explained my frustration — especially since I had raised this concern months earlier and there was documentation of flame disturbance. To his credit, he worked hard that night to find a replacement and sent multiple techs out to get me back up and running. I was very grateful and even gave the techs gift sets as a thank-you. At that point, I felt I had given them every opportunity to make things right — and initially, I thought they had. I was told I would be contacted on Monday to follow up. That never happened. I’ll admit I should have followed up myself and checked my email more closely — that part is on me. However, not receiving a call made me believe the owner was handling things and was going to make it right. About a month later, I received a call saying I had an unpaid invoice of around $1,000. This was the first time I was made aware of the balance. There was no prior conversation about what I would be charged, no explanation, and no discussion of accountability given the circumstances. Had the heat exchanger been addressed originally, this likely would have been a few hundred dollars in labor under warranty instead of a much larger repair. I sat on the bill for a few days, trying to approach it with a clear head. In the end, I paid it without arguing. In April 2025, I reached out to share my concerns about how the situation was handled and never received a response. To be fair: • The emergency response was solid. • The technicians were professional and hardworking. • They did get my heat restored quickly. But I’m disappointed that my original concern wasn’t taken seriously, that documented warning signs were missed, that communication dropped off, and that I was left with a large bill without any real discussion. Mistakes happen. I understand that. What matters is how they’re handled afterward. In my line of work, when I make a mistake, I own it and absorb it. I was hoping for the same level of accountability here. I take responsibility for not following up more aggressively, but I also expected better communication and transparency given the situation. I’m sharing this so others can make informed decisions and to encourage better follow-through and customer communication in the future.Load more
Straight from the Source
Meet Betsy
Betsy York has trusted Baumann & DeGroot for over six years and couldn’t be happier with their service. Recently, when she needed a new heating system, Chad from Baumann & DeGroot guided her through the options, making the process easy.
Meet Kim and Keith
Keith and Kim Pustover have trusted Baumann & DeGroot for over 26 years.
From preventive maintenance to system replacements, they appreciate the knowledgeable technicians, fair pricing, and honest service they receive.
Additional Reviews & Testimonials
Britney C
“Very professional staff, and a clear quoting process that makes me feel like I know what I’m going to get. I especially appreciated how someone answered my more in depth questions. I left a message for Josh with my question, and he got back to me within 24 hours. He freely talked through the problem with me and offered a great solution that I hadn’t considered before, and that seemed to explain my furnace symptoms. Thank you very much!”
Amber G
“Thank you so much Zane! He is the best… Made it out to the house on an emergency call and fixed the a.c. super quick.”
Rich Wahmhoff
“Our entire process with Baumann & DeGroot was great. This past winter they serviced our aging furnace and got it working. We then asked for a quote for a new furnace, ac, and water heater. They responded quickly and professionally, and we decided to replace them all. They answered our many questions, installation went very smooth, and they even submitted all the various rebates for us. Thanks goes out to the entire team! I highly recommend them!”
John Hann
“Chad gave us a proposal the morning after looking at our 1930s gravity fed furnace. They worked with us to customize the installation of a new furnace, custom duct work, central air, and a mini split unit for an attic bedroom. The team was friendly, responsive, and professional at every step of the process. We are thrilled with the results. They exceeded our expectations!”
Roxann Visser
“I called when our furnace died and within an hour someone arrived to take a look. After reviewing the issue we decided a replacement was necessary and scheduled the new one to be installed. Since this was a Friday and the install would happen on the following Monday, they went above and beyond by showing back up to my house an hour later with space heaters for every member of my family. It made a huge difference to us! So grateful for their promptness, courtesy, and would recommend Baumann & DeGroot to anyone in need of heating and cooling service.”
Makenna Kristine
“Baumann and DeGroot did an amazing job helping my parents with their new air conditioning. They have been non stop raving about how effortless the process was and how helpful Kim and the installation technicians were. We’ve used Baumann and DeGroot for 20+ years and would never consider using anyone else! Thank you, Baumann and DeGroot!”
Lori B
“We just had a new Furnace & Air conditioner installed yesterday by them. Our furnace had gone down on Saturday, we ordered on Monday & they installed a new one promptly Tuesday morning. Could not have asked for a more polite crew. I would
recommend them very highly!!”
Abby Snellink
“We just got our completely new central a/c system installed yesterday & my husband and I are very happy with their company. They completed the install in the time they estimated, as well as respected our home while they worked. They took their shoes off and even laid a tarp down to cover our new floors. They were very friendly & communicated well when they needed to quickly go and grab a couple parts from the store to complete the job. We are looking forward to using our new system this summer!”
